1. personal data
Personal data are all data that contain information about personal or factual circumstances, for example name, address, e-mail address, telephone number, date of birth, age, gender, social security number, video recordings, photos, etc.. We collect, process and use your personal data only if this is necessary for the fulfillment of the contract or due to a legal obligation or if you provide us with this data voluntarily. For data processing going beyond this, we obtain your consent before processing the data. If our legitimate interest in data processing outweighs your interest in data protection, processing may also take place without your consent. As a rule, we collect your data directly from you. However, in the course of concluding a contract, we may collect your data from third parties, for example when selling vouchers, commissioning other services for you by third parties, bookings by tour operators or booking platforms and the like. Insofar as you provide health data in the booking process, such as allergies, the need for barrier-free access, etc., we use this to adapt our offer to your needs. The health data you provide will be used exclusively for the fulfillment of the contract and will not be disclosed to third parties. The prerequisite for the processing of your health data is that you give your express consent to this in the accommodation contract. We take reasonable and effective data security measures to ensure the privacy of your health information. We will use the data made available to us in particular for the purpose of fulfilling the contract, initiating the contract, fulfilling legal obligations, etc. If there are any changes to your personal data, please inform us accordingly.
2. Ihre Rechte
You have the right to information about your stored personal data, as well as a right to rectification, data transfer, objection, restriction of processing and blocking or deletion of incorrect or inadmissibly processed data. You have the right to revoke consent at any time. If you are of the opinion that the processing of your personal data by us violates applicable data protection law, you have the possibility to complain to the competent supervisory authority. In Austria, the data protection authority is responsible for this.
Your personal data is protected by appropriate organizational and technical precautions. These precautions relate in particular to protection against unauthorized, illegal or accidental access, loss, processing, use and manipulation. Please note that we do not accept any liability whatsoever for the disclosure of information due to errors in data transmission not caused by us and / or unauthorized access by third parties.
4. Übermittlung von Daten an Dritte
In order to fulfill our contractual or legal obligations, it may be necessary to transfer your data to processors or other recipients, such as, in particular, to authorities for the purpose of fulfilling obligations under registration law. Processors process your personal data in accordance with instructions and only to the extent necessary for the performance of these tasks. Our order processors are, for example, tax consultants, lawyers, auditors, external service providers, etc. We use content or service offers of third parties within our offer on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our offer within the meaning of Art. 6 para. 1 lit. f. DSGVO) content or service offers of third party companies in order to integrate content and services. This requires that your IP address is transmitted to the third-party providers, since without the IP address the content cannot be sent to your browser. The IP address is required to display this content. Third-party providers may also use so-called web beacons for statistical or marketing purposes. Web beacons can be used to analyze information such as visitor traffic to this website. For this purpose, a cookie may also be placed that contains technical information about the browser and operating system, referring websites, time of visit and other information about the use of our website. If you have also given your express consent, your data will be transmitted to the advertising partners listed in the declaration of consent and used by them for the purpose of sending advertising, satisfaction surveys or customer loyalty programs and the like. We only transfer your data to other recipients if you have either given us or the recipient your consent to the transfer of data, if the transfer of data is necessary for the conclusion or fulfillment of the contract, or if we are legally obligated to transfer data. However, we will only transfer your personal data to recipients within the European Union or to countries for which the EU Commission has decided that they have an adequate level of data protection. If this is not the case, we will ensure that the recipient of the data complies with the GDPR on the basis of suitable guarantees. Via Google Analytics, personal data and information are transferred to the providers in the United States of America. This personal data is stored and processed in the United States of America. This data may be shared with third parties.
5. Aufbewahrung der Daten
a.) Retention for the fulfillment of contractual or legal obligations: We store your data for as long as is necessary to fulfill our contractual or legal obligations. For example, we are required to keep our accounting documents and records, for a period of 7 years from the end of the calendar year in question. In the course of storing your data, we will ensure that your data is only used to the extent necessary for the aforementioned purposes. b.) Retention based on your consent: If you have given us your consent, we will store your data for as long as specified in your declaration of consent or other consent, for example in the context of a contract with you. This applies, for example, to the storage of health data that you have disclosed, such as allergies or the need for barrier-free entrances. c.) Retention due to legitimate interests: In addition, we will store your data for as long as is necessary to defend against liability or other claims within the statutory limitation periods. Under Austrian law, these are generally 3 years from the date of knowledge of the damage and the damaging party. Booking inquiries that have not led to the conclusion of a contract are stored by us for the purpose of internal analyses, such as the analysis of our offer, for a period of 24 months. We will store application documents for a period of 12 months. d.) Obligations to delete based on the right to erasure: Our obligations to delete in the event that you exercise your right to erasure pursuant to Art. 17 DS-GVO are not affected by the preceding paragraphs.
6. Erfassung von allgemeinen Daten und Informationen
Our website collects a series of general data and information with each call. The browser, the operating system, the previously visited website, the date and time, the IP address, the Internet service provider and other similar data and information may be collected. We use this data to maintain the website and to avert danger. When using this data, no conclusions are drawn about personal data. The anonymous data of the server log files are stored separately from all other personal data.
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8. Google Analytics
The provider is Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Google Analytics is a service for collecting, collating and evaluating data on the behavior of visitors to websites. Google uses the data and information obtained, among other things, to evaluate the use of our website and to provide other services related to the use of our website. Google Analytics sets a cookie. By setting the cookie, Google is enabled to analyze the use of our website. This cookie causes the internet browser to transmit data to Google for the purpose of online analysis. As part of this technical procedure, Google obtains knowledge of personal data, such as the IP address of the person concerned, which Google uses, among other things, to trace the origin of visitors and clicks and subsequently to enable commission settlements. We use the addition “_gat._anonymizeIp” for web analysis via Google Analytics. By means of this addition, the IP address is shortened and anonymized by Google. You can find more information under https://www.google.com/intl/de_de/analytics/ and https://www.google.de/intl/de/policies/privacy/. If you wish to object to this data processing, please contact us for more information.